Floor Manager Job Description

• Organising staff shifts and scheduling
• Providing excellent customer service
• Leading by example
• Planning menus
• Working with food and drink suppliers
• Ensuring all food safety procedures are strictly followed according to sanitary regulations
• Following all company policy and procedures regarding dealing with cash, equipment and property
• Cleaning the kitchen according to regulatory guidelines
• Maintaining safe working conditions
• Auditing inventory levels to ensure product availability, and ordering products as necessary
• Recruiting and training staff
• Working closely with management to meet revenue objectives
• Implementing appropriate strategies to resolve adverse trends and improve sales

Requirements and skills
• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills