Team

I joined Vira International on April 28, 2025, as a Program Associate, bringing with me 7.6 years of professional experience in email, chat, and voice-based customer support. Over the years, I have handled a wide range of escalations with professionalism, empathy, and a strong focus on customer satisfaction.

In my previous role as a Subject Matter Expert (SME), I was responsible for auditing communication channels, providing feedback to team members, and delivering training to new hires. This experience sharpened my analytical, leadership, and mentoring skills.

Joining Vira has been a refreshing and exciting career move. It has allowed me to take on new responsibilities, grow my skills, and thrive in a supportive, collaborative environment that truly feels like family.