Front Office Manager


Our client, a chain of popular hotels, offers accommodation up to 160 people, and host an onsite restaurant serving English, Far Eastern or Continental cuisine. They are looking to recruit a Front Office Manager to join their exciting team.

Key responsibilities and Duties:

·Manages and motivates front office teams in order to provide high quality services for guests

·Ensures the department meets its quantitative and qualitative targets

·Increases revenue through his/her sales efforts and by managing rooms revenue effectively

·Create and implement procedures that aid the smooth running of the department.

·Checking the daily arrivals and departure reports, as well as VIP’s and special requests, and ensuring that all relevant information is communicated to department heads, including General Manager.

·Control and analyse departmental costs, to ensure performance against budget.

·Prepare and submit statistical information and issue performance and forecast reports as necessary.

·Analyse rate check report to ensure correct room rates and revenue controls are in place.

·Monitor credit check reports to ensure hotel liability is limited at all times.

·Develop and implement training programs within front office to ensure that standards and procedures are maintained at all times.

·Conduct performance appraisals for all relevant staff as and when required.

·Conduct disciplinary procedures as and when required.

·Monitor all front office personnel to ensure that guests receive exemplary customer service, attention and personal recognition at all times.

·Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of all departmental employees.

Attributes Required

·Proven experience in either a Front Office Manager, Assistant Front Office Manager or Reception Manager/Supervisor position

·Best Western Brand experience preferred but training can be provided

·Ability to multitask, work in a fast-paced environment and attention to detail

·Strong verbal and written communication skills in English

·Maintain positive and productive working relationships with other employees and departments

Suitable candidate must at least a minimum 3 years or more relevant experience of working in a similar role in a busy fast paced Hotel establishment and must be able to work in a team or independently using their own initiative.

The suitable candidate may be eligible for a bonus in addition to the salary.

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